AUCA Terms and Conditions

Advanced Urinary Catheterisation Academy Limited (“AUCA”) provides specialist online education in urinary catheterisation and related clinical skills for healthcare professionals and healthcare organisations.

These Terms govern access to AUCA e-learning and the institutional licensing of AUCA educational content.

1. General

1.1 These Terms apply to AUCA e-learning courses, digital educational content and institutional e-learning licences.

1.2 By creating an AUCA learner account, enrolling on a course, accessing AUCA content, purchasing a service or entering into an institutional licence, the learner or customer agrees to the applicable provisions of these Terms.

1.3 Where an organisation enters into a separate quotation, Licence Schedule or written agreement with AUCA, that document takes precedence over these Terms where there is any inconsistency.

2. Definitions

Learner means an individual authorised to access AUCA e-learning.

Customer means an individual or organisation purchasing or licensing AUCA Services.

Organisation means an NHS body, healthcare provider, company, educational institution, charity or other legal entity licensing AUCA Services.

Course means an AUCA online educational course or module.

Licensed Content means the AUCA courses and educational materials identified in the applicable licence.

LMS means a learning management system used by a licensed Organisation.

Licence Year means the 12-month licence period agreed with the Organisation.

Licensed Learner Capacity means the maximum agreed number of learners authorised to access the Licensed Content during a Licence Year.

3. Access to AUCA E-Learning

3.1 AUCA provides online e-learning and institutional e-learning licences.

3.2 Individual learners may access AUCA content through an AUCA-approved online learning platform.

3.3 Organisations may licence AUCA content for integration into their own authorised LMS.

3.4 Learner accounts and access credentials are personal and must not be shared.

3.5 Organisations must ensure that Licensed Content is available only to authorised learners covered by the relevant licence.

3.6 AUCA may update course content where reasonably necessary to maintain clinical accuracy, educational quality, patient safety, technical compatibility or regulatory alignment.

4. Fees, Payment and VAT

4.1 Some AUCA e-learning courses may be available to individual learners free of charge.

4.2 Fees for institutional licences and other paid Services will be stated in the applicable quotation, Licence Schedule or invoice.

4.3 Institutional licence fees are charged annually in advance unless otherwise agreed.

4.4 Payment terms will be stated in the applicable quotation, Licence Schedule or invoice. Unless otherwise stated, invoices are payable within 30 days of the invoice date.

4.5 Fees are exclusive of VAT unless expressly stated otherwise. VAT will be charged where applicable.

4.6 AUCA reserves the right to charge statutory interest and applicable recovery costs on overdue business invoices in accordance with applicable law.

4.7 Free e-learning courses do not give rise to a payment or refund entitlement.

4.8 Where AUCA supplies paid digital content directly to a consumer, statutory consumer cancellation and refund rights will apply where applicable.

5. Educational Scope

5.1 AUCA courses are intended primarily for healthcare professionals, healthcare trainees and appropriately authorised healthcare personnel.

5.2 Learners and Organisations are responsible for ensuring that a Course is appropriate to the learner’s professional role, level of training, scope of practice and local policies.

5.3 Completion of an AUCA e-learning Course does not by itself confer professional registration, clinical authorisation or practical clinical competence.

5.4 Employers remain responsible for local practical training, competency assessment, supervision, clinical governance and authorisation of practice.

5.5 AUCA e-learning supports education and safer clinical practice but does not replace professional judgement or local clinical policies.

6. Certificates and Renewal

6.1 Where a Course includes assessment or other completion requirements, a certificate will be issued only after those requirements have been completed.

6.2 An AUCA e-learning certificate confirms completion of the relevant online Course. It does not certify practical clinical competence unless expressly stated otherwise.

6.3 AUCA may send administrative reminders relating to course completion, certification or recommended renewal.

6.4 Employers remain responsible for determining local refresher-training and competency requirements.

7. Availability

7.1 AUCA will take reasonable steps to maintain access to its digital Services but does not guarantee uninterrupted availability.

7.2 Access may occasionally be interrupted because of maintenance, upgrades, hosting issues, cybersecurity requirements or circumstances outside AUCA’s reasonable control.

7.3 Where an Organisation hosts AUCA content within its own LMS, that Organisation is responsible for operation and technical support of its own LMS.

8. Liability and Educational Disclaimer

8.1 AUCA takes reasonable care to ensure that its educational content is accurate and current at the time of publication.

8.2 Clinical practice, guidance, equipment and local policies may change. Learners must follow applicable professional standards, local governance requirements and appropriate clinical judgement.

8.3 AUCA e-learning is educational content and does not constitute individual medical advice or replace practical competency assessment, clinical supervision or an employer’s responsibility to determine an individual’s scope of practice.

8.4 Where the Customer is an Organisation, AUCA’s aggregate contractual liability arising from a paid Service will not exceed the fees paid or payable for that Service during the relevant Licence Year, except where liability cannot lawfully be limited.

8.5 Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.

8.6 Nothing in these Terms affects statutory consumer rights that cannot lawfully be excluded or restricted.

9. Data Protection and Privacy

9.1 AUCA processes personal data in accordance with applicable UK data-protection law and the AUCA Privacy Policy.

9.2 AUCA may use third-party service providers to host, administer, deliver and support its Services.

9.3 Administrative communications relating to course registration, access, progress, certification, re-certification and learner support may be sent where reasonably necessary to provide the Services.

9.4 Optional marketing and promotional communications will be handled in accordance with the AUCA Privacy Policy and applicable law.

10. Intellectual Property

10.1 All intellectual property rights in AUCA courses, videos, text, graphics, assessments, teaching materials and other educational content belong to AUCA or its licensors unless otherwise stated.

10.2 Individual learners receive a limited, non-exclusive and non-transferable right to access AUCA content solely for their own learning.

10.3 AUCA content may not be copied, recorded, reproduced, published, distributed, sold, licensed, modified, translated or used to create derivative works without AUCA’s prior written consent.

10.4 Organisations receive only the rights expressly granted under their institutional licence.

10.5 An institutional licence does not transfer ownership of AUCA intellectual property.

10.6 AUCA content may not be sublicensed or made available to another organisation, group company or third party unless expressly authorised in writing.

11. Suspension and Termination

11.1 AUCA may suspend or terminate access where there is material breach of these Terms, credential sharing, unlawful use or infringement of AUCA intellectual property.

11.2 Institutional licences are additionally subject to the termination provisions agreed in the relevant Licence Schedule.

11.3 On expiry or termination of an institutional licence, the Organisation must cease providing access to the Licensed Content.

12. Complaints and Contact

Questions, concerns or complaints should be sent to:

info@auca.online

13. Changes to These Terms

13.1 AUCA may update these Terms from time to time to reflect changes in its Services, applicable law, technology or educational practice.

13.2 The current version and effective date will be published on the AUCA website.

13.3 Material changes will not retrospectively alter the agreed commercial terms of an existing paid institutional licence unless required by law or agreed in writing.

14. Governing Law

14.1 These Terms are governed by the law of England and Wales.

14.2 Where the Customer is an Organisation, the courts of England and Wales have exclusive jurisdiction.

14.3 Nothing in this clause deprives an individual consumer of any mandatory legal rights available to them.

Annex A – Institutional E-Learning Licensing Terms

A1. Scope

AUCA licenses specialist e-learning content to healthcare organisations for use within their authorised learning environments and learning management systems.

The specific Organisation, Licensed Content, learner capacity, territory, licence term and annual fee will be confirmed in a quotation or Licence Schedule.

A2. Licensed Content

The Licensed Content consists only of the AUCA Course or course package identified in the applicable Licence Schedule.

The current AUCA clinical e-learning curriculum includes:

Basic Male Urethral Catheterisation Advanced Male Urethral Catheterisation Advanced Catheterisation Skills for Junior Doctors Female Urethral Catheterisation Changing a Suprapubic Catheter Continuous Bladder Irrigation Performing a Bladder Scan

New AUCA Courses developed after commencement of a licence are not automatically included.

Updated or replacement versions of already licensed Courses may be supplied during the Licence Year.

Train the Trainer – Advanced Male Urethral Catheterisation is licensed separately unless expressly included in the Licence Schedule.

A3. Licence Grant

Subject to payment of the applicable licence fee, AUCA grants the Organisation a non-exclusive, non-transferable and non-sublicensable licence during the Licence Year to make the Licensed Content available to authorised learners within the agreed organisational and territorial scope.

No rights are granted to parent companies, subsidiaries, affiliates, partner organisations, contractors or overseas entities unless expressly stated in the Licence Schedule.

A4. Annual Licence Fees Licensed annual learner capacity 1 course 3-course bundle Full curriculum Up to 250 learners £5,000 £8,000 £10,000 Up to 500 learners £9,000 £14,000 £18,000 Up to 1,000 learners £16,000 £24,000 £30,000 Over 1,000 learners Enterprise quotation Enterprise quotation Enterprise quotation

Fees are exclusive of VAT where applicable.

The selected course package and learner-capacity tier will be confirmed in the applicable Licence Schedule.

A5. Licensed Learner Capacity

A5.1 Licensed Learner Capacity represents the maximum anticipated number of individual learners authorised to access the Licensed Content during the Licence Year.

A5.2 The licence is capacity-based and is not charged according to individual course completions.

A5.3 A learner accessing more than one Course within a licensed package counts once toward the Licensed Learner Capacity.

A5.4 AUCA does not routinely require identifiable learner data for licence administration.

A5.5 If deployment materially expands beyond the agreed learner capacity, the parties will discuss an appropriate licence upgrade.

A5.6 Minor fluctuations do not automatically result in retrospective per-learner charges.

A6. Licence Period

Institutional licences normally run for 12 months from the commencement date specified in the Licence Schedule and may be renewed by agreement.

A7. E-Learning Only

The standard institutional licence covers digital e-learning only.

It does not include:

onsite teaching; hands-on practical training; clinical supervision; practical competency assessment; workplace credentialing; or certification of practical clinical competence.

The licensed Organisation remains responsible for its own practical training, competency assessment and clinical governance.

A8. Train the Trainer and Faculty Rights

Train the Trainer content and any right to use AUCA methodology, branding, faculty framework or practical-training materials are not included in the standard institutional licence unless expressly agreed in writing.

A9. LMS Integration

The Organisation is responsible for operation of its own LMS, learner authentication, access controls, local technical support, learner records and local data governance.

AUCA will provide the Licensed Content in the format agreed with the Organisation.

Any material bespoke technical development or reformatting may be quoted separately.

A10. Content Integrity and Version Control

AUCA retains editorial, educational and clinical control of Licensed Content.

The Organisation must not modify, abridge, re-edit, translate or create derivative versions without AUCA’s prior written consent.

Where AUCA issues an important clinical, safety or regulatory update, the Organisation must replace or withdraw the superseded version within a reasonable agreed period.

A11. Reporting

AUCA does not routinely require identifiable learner data.

AUCA may request reasonable aggregate information where necessary to confirm the appropriate licence tier, understand educational uptake or support quality improvement.

A12. Intellectual Property

All intellectual property rights remain with AUCA or its licensors.

The Organisation may not sell, sublicense, redistribute, commercially exploit, modify or use AUCA content to create competing educational products without prior written consent.

A13. Termination

Either party may terminate an institutional licence for material breach where the breach remains unremedied 30 days after written notice.

AUCA may suspend access immediately in cases of serious intellectual-property infringement, unauthorised redistribution, unlawful use or material non-payment.

On expiry or termination, the Organisation must cease active use of the Licensed Content.

Annual licence fees are non-refundable after commencement except where required by law or agreed otherwise in writing.

A14. Enterprise and National Licensing

Deployments involving more than 1,000 learners, multiple organisations, regional healthcare systems or national health services are subject to a separate enterprise quotation.

A15. Governing Law

Institutional licences are governed by the law of England and Wales and are subject to the jurisdiction of the courts of England and Wales unless otherwise agreed in writing.

Advanced Urinary Catheterisation Academy Limited AUCA © 2026 Terms and Conditions Version 2.0 – Effective September 2026