Privacy policy

AUCA Privacy Policy

Effective Date: 1 February 2025 Version: 1.0

Advanced Urinary Catheterisation Academy Limited ("AUCA," "we," "us," or "our") is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage with our services, including our practical skills courses, e-learning modules, website (https://auca.arlo.co), and related activities.

  1. DATA CONTROLLER AUCA is the data controller responsible for your personal data. Company Name: Advanced Urinary Catheterisation Academy Limited Registered Address: 24 Garth Road, Kingston upon Thames, KT2 5NY, United Kingdom Contact Email: info@auca.online
  2. INFORMATION WE COLLECT We collect personal data when you: • Register for practical skills courses or e-learning modules • Contact us via email, phone, or website forms • Subscribe to newsletters or updates Personal data we collect may include: • Full name • Contact information (email address, phone number, postal address) • Organisation and job title • Payment details (processed securely via third-party payment processors) • Course enrolment and completion records
  3. HOW WE USE YOUR DATA AUCA offers e-learning courses in multiple languages to support learners internationally. As part of this service, we process personal data to ensure smooth access and course delivery across different regions. We use your personal data to: • Process course bookings and manage enrolments • Issue certificates of attendance and completion • Communicate regarding course details and updates • Comply with legal obligations • Improve our services and customer experience
  4. LEGAL BASIS FOR PROCESSING We process personal data based on: • Contractual necessity: To fulfil our obligations when you register for courses • Legal obligations: Compliance with regulatory requirements • Legitimate interests: For business operations, such as course improvement and communications • Consent: For marketing communications (where applicable)
  5. DATA SHARING AND DISCLOSURE We use trusted third-party platforms to manage course bookings, payments, and e-learning modules: • Thinkific: Handles e-learning course delivery and securely manages related customer data. Learn more at https://www.thinkific.com. • ARLO: Manages course booking and payment administration, ensuring secure handling of customer information. Learn more at https://www.arlo.co. We do not sell or rent personal data. We may share data with: • Trainers and administrative staff involved in course delivery • Third-party service providers for payment processing and IT support • Regulatory bodies, if legally required All third parties are contractually bound to protect your data.
  6. INTERNATIONAL DATA TRANSFERS If data is transferred outside the UK, we ensure appropriate safeguards, such as Standard Contractual Clauses, to protect your data.
  7. DATA RETENTION We retain personal data only as long as necessary for the purposes outlined in this policy, including legal and regulatory obligations. • Course Records: Retained for 3 years from the date of completion • Financial Records: Retained for 6 years for tax and accounting purposes
  8. DATA SECURITY We implement technical and organisational measures to protect personal data from loss, misuse, or unauthorised access, including: • Secure servers and encrypted data storage • Restricted access to personal data • Regular data protection training for staff
  9. YOUR RIGHTS Under the Data Protection Act 2018 and UK GDPR, you have the right to: • Access your personal data • Request correction of inaccurate data • Request erasure of data ("right to be forgotten") • Restrict or object to data processing • Data portability (where applicable) • Withdraw consent at any time (for consent-based processing) To exercise your rights, contact us at info@auca.online.
  10. COOKIES AND WEBSITE USAGE Our website is hosted on the ARLO platform, which uses cookies to enhance your browsing experience. These cookies may be used for purposes such as session management, website analytics, and improving user functionality, in accordance with ARLO's cookie policy. These cookies may collect data such as browser type, pages visited, and time spent on the website. For comprehensive details, please refer to ARLO's cookie policy at https://www.arlo.co. You can manage your cookie preferences through your browser settings. For more details on ARLO's cookie usage, please refer to https://www.arlo.co.
  11. CHANGES TO THIS PRIVACY POLICY We may update this Privacy Policy periodically. Changes will be posted on our website with the revised effective date.
  12. COMPLAINTS If you have concerns about our data processing, you can: • Contact us at info@auca.online • Lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk